Client Rights

I understand my basic rights as a client. These rights include:

– the right to be treated with dignity and respect

– the right to expect professional and competent help

– the right to ask questions about anything related to my treatment

– the right to know information concerning diagnosis and treatment

– the right to participate in decisions related to my treatment

– the right to request another counselor or agency

– the right to end treatment at any time

I understand that if I have a complaint/grievance, I should:

– write a brief statement or description of the violation

– mail to PO Box 1758, Yadkinville, NC 27055

– include your name and contact information

I have a right to contact the agencies below at any time to discuss my complaint/grievance:

DWI Services, Justice Systems Innovations

NC Mental Health/Developmental Disabilities/Substance Abuse Services

Shenita Billups

Donna Brown

3008 Mail Service Center Raleigh, NC 27699-3008

Phone: 919-733-0566               Fax: 919-508-0963

North Carolina Substance Addictions Specialist Professional Practice Board

Katie Gilmore, Associate Executive Director

P.O. Box 10126 Raleigh, NC 27605

Disability Rights NC

3724 National Drive, Suite 100

Raleigh, NC 27612

(877) 235-4210 or (919) 856-2195