Client Rights

I understand my basic rights as a client. These rights include:

– the right to be treated with dignity and respect

– the right to expect professional and competent help

– the right to ask questions about anything related to my treatment

– the right to know information concerning diagnosis and treatment

– the right to participate in decisions related to my treatment

– the right to request another counselor or agency

– the right to end treatment at any time

I understand that if I have a complaint/grievance, I should:

– write a brief statement or description of the violation

– mail to PO Box 1758, Yadkinville, NC 27055

– include your name and contact information

I have a right to contact the agencies below at any time to discuss my complaint/grievance:

DWI Services, Justice Systems Innovations

NC Mental Health/Developmental Disabilities/Substance Abuse Services

Shenita Billups shenita.billups@dhhs.nc.gov

Donna Brown donna.m.brown@dhhs.nc.gov

3008 Mail Service Center Raleigh, NC 27699-3008

Phone: 919-733-0566               Fax: 919-508-0963

North Carolina Substance Abuse Professional Practice Board

http://www.ncsappb.org/

http://www.ncsappb.org/wp-content/uploads/2012/11/complaints.pdf

Katie Gilmore, Associate Executive Director

katie@recanc.com

P.O. Box 10126 Raleigh, NC 27605

Disability Rights NC

http://www.disabilityrightsnc.org/

info@disabilityrightsnc.org

3724 National Drive, Suite 100

Raleigh, NC 27612

(877) 235-4210 or (919) 856-2195